3rd week submissions

Danish     : Hello, is this customer service for AAfashion?

Ammar    : Yes, what can I help you?

Danish     : Last two weeks, I bought a shirt from the website. It's been 14 days and my parcel hasn't arrived.

Ammar    : I see. I'd like to know more about your purchase. In this case, the registered name, the phone number, and the order number.

Danish     : My name is Muhammad Danish, while my phone number is 0147532031, and the order number is 27703.

Ammar    : Wait I'll check first.

Danish     : Okey.

Ammar    : If we looked at your purchase information, the parcel was broken, we called you on last Monday to inform it, but we are not able to reach you.

Danish     : Hmm…I think I went for a vacation.

Ammar    : Afterwards, how can I help you? You also can ask for a refund or make a new order if you want.

Danish     : So, I'd like to get a refund and be transfer to my account bank account.

Ammar    : Before we proceed to another step, can I get your ID number for confirmation?

Danish     : Yes sure, 707272.

Ammar    : You will be reimbursed RM599 in total. It's only that due to the large number of transactions, we can't transfer the funds to your account.

Danish     : What? But why?

Ammar    : Sorry, Mr. Danish, but it was standard procedure for us. We usually not allow any customers to receive big amount of refund transferred through their own account bank. It’s because we need to protect our customers from being a victim of a scammer. So, we'd like to give you a cash voucher. Moreover, you can also use the cash voucher which is the same amount of your refund to buy something new at any AAfashion store in Malaysia.

Danish     : I see that. So, can I proceed to get the cash voucher as soon as possible? Because I’m going to having a great day in my life. Because of that, I need special clothes to be wear at the event.

Ammar    : Yes sure, I will send the cash voucher through your registered email as fast as I can.

Danish     : Thanks a lot. May gods bless you always!

Ammar    : Most welcome, and congratulations on your special day soon!

Ulasan

  1. Nor10 Februari 2022 pada 2:07 PG

    Some corrections for your dialogues:

    Ammar : Yes, what can I help you?
    Ammar : Yes, how can I help you?

    Danish : Okey.
    Danish : Okay

    Ammar : If we looked at your purchase information, the parcel was broken, we called you on last Monday to inform it, but we are not able to reach you.
    Ammar : If we looked at your purchase information, the parcel was broken. We called you last Monday to inform you about it, but we were not able to reach you.

    Ammar : Afterwards, how can I help you? You also can ask for a refund or make a new order if you want.
    Ammar : What else can I do to help you? You can also ask for a refund or make a new order if you want to.

    Danish : So, I'd like to get a refund and be transfer to my account bank account.
    Danish : If that's the case, I'd like to get a refund and please transfer it to my bank account.

    Ammar : Sorry, Mr. Danish, but it was standard procedure for us. We usually not allow any customers to receive big amount of refund transferred through their own account bank. It’s because we need to protect our customers from being a victim of a scammer. So, we'd like to give you a cash voucher. Moreover, you can also use the cash voucher which is the same amount of your refund to buy something new at any AAfashion store in Malaysia.
    Ammar : Sorry, Mr. Danish, but this is our standard procedure. We don't allow any customers to receive big amount of refund transferred through their own bank account. It’s because we need to protect our customers from being scam victims. So, we'd like to give you a cash voucher. Moreover, you can also use the cash voucher which is the same amount of your refund to buy something new at any AAfashion store in Malaysia.

    Danish : I see that. So, can I proceed to get the cash voucher as soon as possible? Because I’m going to having a great day in my life. Because of that, I need special clothes to be wear at the event.
    Danish : I see. Can I proceed to get the cash voucher as soon as possible? Because I’m going to have an important day in my life. Because of that, I need special clothes to wear at the event.

    Your dialogues are well-written with only some suggestions for improvements in terms of grammar and choice of word. Overall, great work!

    BalasPadam
  2. Liyana afiqah17 Februari 2022 pada 9:49 PTG

    Ulasan ini telah dialihkan keluar oleh pengarang.

    BalasPadam

Catat Ulasan